In the latest 2021 Gartner® report, titled “Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation”, reviews on Gartner Peer InsightsTM are synthesized into insights for IT decision makers. This document aims to provide a peer perspective, along with individual detailed reviews focused on direct experiences of implementing and operating an RPA solution to guide IT leaders’ buying process.

In the RPA market, Gartner Peer Insights has published 1,847 reviews and ratings in the 18-month period ending 31 October 2021. Laiye is one of the 17 recognized vendor listed in the “Voice of the Customer” report. With a 97% willingness to recommend rating and an overall of 4.8 out of 5 stars score as reviewed by customers, Laiye was named Customers’ Choice along with only 2 other vendors, exceeding both the market average for Overall Rating, and User Interest and Adoption.

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In addition to the report, individual reviews and ratings for Laiye on Gartner Peer Insights can be accessed HERE
Laiye has a global team across Latin America, Europe, and Asia Pacific, working with enterprise customers in the insurance, communications, electric power, finance, retail, and healthcare industries to build end-to-end automation solutions. 7 in the Top 10 Global Fortune 500 companies trust and use Laiye Intelligent Automation solutions today.

Gartner Peer Insights ‘Voice of the Customer’: Robotic Process Automation 31 December 2021.Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.

Attribution & Disclaimer: 
Gartner, Peer Insights ‘Voice of the Customer’: Robotic Process Automation 31 December 2021. By Analyst(s): Peer Contributors
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